There are several good articles about running IT like a business (here and here). I would like to ask the question, "Are you running IT like it's your business?" What are some of the barriers for preventing IT leaders from being able to transform their IT shop into a well oiled, cost effective machine?
- Resistance to change
- Lack of resources (time, money, and human capital)
- Lack of tools
- Lack of metrics
- Lack of process
Let's discuss the five barriers to success that I listed above. First is resistance to change. According to Prosci, the experts on change management, the top reasons for resistance to change are:
- Lack of understanding around the vision and need for change.
- Comfort with the status quo and fear of the unknown.
- Corporate history and culture.
- Opposition to the new technologies, requirements and processes introduced by the change.
- Fear of job loss.
So define a clear vision, get executive level buy-in, communicate early and often, manage resistance, and measure your progress. I also recommend that you find a partner to help you foster change. Why learn everything the hard way? Accelerate the learning curve and secure a change management partner to guide you to a successful implementation of change.
In part 2, I will discuss the next barrier to success, Lack of Resources.